{"id":88,"date":"2016-08-22T10:31:33","date_gmt":"2016-08-22T08:31:33","guid":{"rendered":"http:\/\/localhost\/sv\/?p=88"},"modified":"2019-03-22T14:58:43","modified_gmt":"2019-03-22T13:58:43","slug":"e-tjanster-for-vems-skull","status":"publish","type":"post","link":"https:\/\/www.sbsmanager.net\/sv\/sbs-manager\/blog\/e-tjanster-for-vems-skull\/","title":{"rendered":"E-tj\u00e4nster \u2013 f\u00f6r vems skull?"},"content":{"rendered":"

Kraven p\u00e5 e-tj\u00e4nster<\/a> hos kommuner och offentliga verksamheter har \u00f6kat och allt fler inv\u00e5nare ser positivt p\u00e5 digitala alternativ till de traditionella blanketterna. F\u00f6rdelarna \u00e4r m\u00e5nga \u2013 det finns b\u00e5de tid och pengar att spara f\u00f6r s\u00e5v\u00e4l verksamheter som medborgare.<\/p>\n

Men en viktig fr\u00e5ga f\u00f6r den kommande utvecklingen och utbredningen av e-tj\u00e4nsterna<\/a> \u00e4r f\u00f6r vem de egentligen utvecklas. Forskning kring \u00e4mnet har n\u00e4mligen visat att de flesta system tas fram f\u00f6r att i f\u00f6rsta hand tj\u00e4na best\u00e4llarens \u2013 det vill s\u00e4ga verksamhetens \u2013 behov och inte anv\u00e4ndarnas. F\u00f6ljden blir att e-tj\u00e4nster<\/a> riskerar att inte anv\u00e4ndas i den utstr\u00e4ckning man hoppats och att nyttan blir l\u00e5ngt ifr\u00e5n optimal.<\/p>\n

Best\u00e4llare och leverant\u00f6r i samspel A och O<\/h2>\n

Detta missriktade fokus \u00e4r ett problem som drabbar enskilda kommuner med mindre system likv\u00e4l som statliga instanser med enorma system och oerh\u00f6rt m\u00e5nga anv\u00e4ndare. Svindlande summor som lagts p\u00e5 IT-satsningar har flera g\u00e5nger visat sig vara bortkastade och skapat stora tidningsrubriker som kritiskt ifr\u00e5gasatt b\u00e5de best\u00e4llare och leverant\u00f6rer. I m\u00e5nga fall \u00e4r det brister hos de b\u00e5da som orsakat de felande satsningarna \u2013 en best\u00e4llare som inte har tillr\u00e4cklig k\u00e4nnedom om sin m\u00e5lgrupp och som inte riktigt kan bed\u00f6ma vad som kr\u00e4vs av ett system har naturligtvis sv\u00e5rt att g\u00f6ra en korrekt best\u00e4llning och en leverant\u00f6r som inte s\u00e4tter sig in i den best\u00e4llande verksamhetens behov kan heller inte st\u00f6tta best\u00e4llaren i processen att hitta r\u00e4tt bland alla system och produkter som finns tillg\u00e4ngliga.<\/p>\n

Tydligg\u00f6r m\u00e5let f\u00f6r satsningen\u00a0<\/h2>\n

Betyder det att det \u00e4r om\u00f6jligt att ta fram en l\u00f6sning som medf\u00f6r b\u00e5de medborgarnytta och effektivisering f\u00f6r best\u00e4llaren? Inte alls. Men det kr\u00e4ver ett gediget f\u00f6rarbete och att b\u00e5de verksamhet och leverant\u00f6r s\u00e4tter sig in i vad m\u00e5let med satsningen \u00e4r och hur man p\u00e5 b\u00e4sta s\u00e4tt kan skapa ett digitalt system som \u00e4r b\u00e5de anv\u00e4ndarv\u00e4nligt och funktionellt.<\/p>\n

Att digitalisering p\u00e5 ett bredare plan \u00e4nd\u00e5 \u00e4r v\u00e4gen fram\u00e5t \u00e4r dock tydligt \u00e4ven p\u00e5 regeringsniv\u00e5. Man har till exempel nyligen tillsatt en utredning f\u00f6r att driva p\u00e5 digitala tj\u00e4nster och en av m\u00e5ls\u00e4ttningarna \u00e4r att digitala tj\u00e4nster ska kunna vara f\u00f6rstahandsvalet i myndigheternas kontakter med enskilda och f\u00f6retag. Likas\u00e5 tycks det finnas en tanke om ett digitalt medborgarskap och v\u00e5r f\u00f6rhoppning \u00e4r att vi inv\u00e5nare inom en \u00f6versk\u00e5dlig framtid f\u00f6rhoppningsvis kommer kunna sk\u00f6ta m\u00e5nga av v\u00e5ra \u00e4renden fr\u00e5n en central s\u00e5 kallad Min sida med kopplingar till flera samh\u00e4llsinstanser. Idag anv\u00e4nds en m\u00e4ngd olika e-tj\u00e4nster<\/a> beroende p\u00e5 verksamhet och ink\u00f6pare, vilket i l\u00e4ngden blir b\u00e5de kostsamt och ineffektivt.<\/p>\n

Satsa p\u00e5 skalbarhet<\/h2>\n

Ytterligare en viktig aspekt som skulle beh\u00f6va v\u00e4gas in i en grundlig planering \u00e4r skalbarheten i systemen. F\u00f6r m\u00e5nga verksamheter, oavsett om de \u00e4r sm\u00e5 eller stora, sker digitaliseringen steg f\u00f6r steg. Att kunna anv\u00e4nda samma system men rulla ut delarna allt eftersom kr\u00e4ver att tekniken \u00e4r f\u00f6rberedd f\u00f6r en st\u00f6rre volym och att ett gediget f\u00f6rarbete gjorts. Fungerar detta \u00e4r det i l\u00e4ngden en enorm vinst att kunna \u00e5teranv\u00e4nda samma l\u00f6sning till samtliga delar \u2013 b\u00e5de f\u00f6r anv\u00e4ndare och best\u00e4llare.<\/p>\n

Som leverant\u00f6r av system som anv\u00e4nds b\u00e5de sm\u00e5- och storskaligt har vi f\u00e5tt vara med i en m\u00e4ngd olika processer som gett v\u00e4rdefulla l\u00e4rdomar och insikter. St\u00e5r du inf\u00f6r en digitalisering och vill veta mer om vad som kan vara bra att t\u00e4nka p\u00e5 i planeringen och utvecklingen? Vi ber\u00e4ttar g\u00e4rna om v\u00e5ra erfarenheter och bjuder g\u00e4rna p\u00e5 en guidning i vad som ibland kan k\u00e4nnas som en digital djungel.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kraven p\u00e5 e-tj\u00e4nster hos kommuner och offentliga verksamheter har \u00f6kat och allt fler inv\u00e5nare ser positivt p\u00e5 digitala alternativ till de traditionella blanketterna. F\u00f6rdelarna \u00e4r m\u00e5nga \u2013 det finns b\u00e5de tid och pengar att spara f\u00f6r s\u00e5v\u00e4l verksamheter som medborgare. Men en viktig fr\u00e5ga f\u00f6r den kommande utvecklingen och utbredningen av e-tj\u00e4nsterna \u00e4r f\u00f6r vem […]<\/p>\n","protected":false},"author":2,"featured_media":137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[3],"tags":[10,37],"class_list":["post-88","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-faktakoll","tag-digitalisering","tag-e-tjanster"],"acf":[],"yoast_head":"\nE-tj\u00e4nster \u2013 f\u00f6r vems skull?<\/title>\n<meta name=\"description\" content=\"E-tj\u00e4nster och digitala alternativ till pappershantering efterfr\u00e5gas av allt fler. 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